About JalKhabo
JalKhabo is a fast-growing food-tech & delivery platform based in Bihar, connecting thousands of hungry customers with their favourite local restaurants every day. Our tech infrastructure is the engine behind everything — and we need sharp, reliable Desktop Support Engineers to keep it humming.
Role Overview
As a Desktop Support Engineer at JalKhabo, you'll be the first point of contact for all hardware and software issues across our offices. You'll install, configure, troubleshoot and maintain end-user systems, ensuring minimal downtime and maximum productivity for our teams.
Key Responsibilities
- Install, configure and upgrade desktops, laptops, printers and peripherals.
- Provide Tier 1 & 2 technical support for Windows, macOS and Linux systems.
- Diagnose and resolve hardware/software/network connectivity issues.
- Set up and manage user accounts, email, VPN and Active Directory.
- Maintain IT asset inventory and update documentation.
- Coordinate with vendors for hardware repair and warranty replacements.
- Assist in deploying software updates, patches and antivirus tools.
- Support onboarding/offboarding of employees — provision and decommission devices.
- Ensure data backup procedures are followed and assist with recovery.
- Provide remote support to distributed team members.
Requirements
- Bachelor's degree in Computer Science, IT or related field (or equivalent experience).
- 1–3 years of hands-on desktop support experience in a professional environment.
- Solid knowledge of Windows 10/11, basic macOS and Linux troubleshooting.
- Experience with Active Directory, Office 365 / Google Workspace administration.
- Understanding of TCP/IP networking, DNS, DHCP and Wi-Fi troubleshooting.
- Familiarity with ticketing systems (Freshdesk, Jira Service Management, Zendesk).
- Strong communication skills — able to explain tech issues to non-technical users.
- Ability to prioritize and manage multiple open tickets simultaneously.
Nice to Have
- CompTIA A+, Network+ or Microsoft certifications.
- Experience in a startup or fast-paced tech/food-delivery company.
- Basic scripting skills (PowerShell, Bash).
- Knowledge of MDM tools (Jamf, Intune, ManageEngine).
Tech Stack & Tools
What We Offer
- Competitive salary commensurate with experience.
- 5-day work week with flexible hours.
- Health insurance for you and your family.
- Free JalKhabo meal credits every month 🍱
- Learning & certification reimbursement.
- Fun, inclusive and fast-moving work culture.
- Opportunities for growth within the IT team.